FAQs - Frequently Asked Questions

How do I prepare the area before the cleaning? To ensure an even more efficient service, we kindly ask that, prior to our arrival, clients: 1 - Put away personal belongings and any items scattered around the house (such as clothes, books, toys, etc.). ​ 2 - Organize children’s toys and ensure they are kept out of walkways or high-traffic areas. 3 - Clear the sink of clean and/or dirty dishes (if dishwashing is not included in the service). ​ 4 - Gather any dirty laundry and place it in a hamper or designated area. ​ 5 - Keep pets in a safe and secure space if necessary, as the noise from the vacuum can scare them. Attention: Inform us in advance about any specific areas that require special attention.

Yes, we bring all the necessary cleaning supplies and equipment to every job. Our team uses a wide variety of high-quality products at no extra cost to you. However, if you have specific products or tools you'd like us to use, please let us know in advance before the cleaning appointment. This way, we can properly organize and prepare to use your products following your instructions.

Please note: We cannot be held responsible for any damage that may occur when using products provided by the customer.

A deep clean is a more thorough and detailed service than a standard cleaning, which is why it is priced higher. It requires more time, effort, and attention to tackle accumulated dirt, grime, and hard-to-remove stains in often overlooked areas like baseboards, corners, behind and under appliances, light fixtures, and inside cabinets (upon request).

This service is ideal for first-time cleanings, seasonal refreshes, move-ins, move-outs, or homes that haven’t been professionally cleaned in a while.

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Unlike regular cleaning, which focuses on maintaining cleanliness, a deep clean is designed to reset your space—leaving your home truly refreshed, healthier, and ready for whatever comes next.

If you cancel or reschedule on short notice, a fee of 20% of the total service cost will apply. This fee helps cover operational expenses and compensates for the time reserved exclusively for your appointment.

The duration of a one-time cleaning depends on the size of your home and the level of buildup or difficulty. On average:​

1. A standard cleaning (regular cleaning) usually takes between 2 to 3 hours.​

2. A deep cleaning typically takes 3 to 5 hours.

​ These times can vary based on the condition of the home, number of rooms, and any specific areas that may require extra attention.

Tipping is always welcome and a meaningful way to show appreciation for the quality and dedication of our work!

If you’d like to reward your cleaner for a job well done, you’re welcome to give them a tip directly in cash or let us know the amount you’d like to add to your final payment. We’ll make sure it goes straight to them.

• It’s a great way to show appreciation for their hard work and dedication.

Standard cleaning is a routine service focused on maintaining the cleanliness and order of your home. It includes tasks like dusting, vacuuming, mopping, wiping surfaces, cleaning bathrooms and kitchens, and tidying common areas.

This service is perfect for regular appointments (weekly, biweekly, or monthly) and homes that are already in good condition but need consistent upkeep to stay that way.

Standard cleaning helps keep your space fresh, neat, and welcoming every day.

No. If you notify us with reasonable advance notice, no cancellation fees will be charged.

​We are committed to working with you to find the best solution — we just ask that you reach out as soon as possible.

We respond to all calls and messages within 12 hours.

If you call and we’re unable to answer, please send us a text message — we’ll get back to you as soon as possible!

Absolutely. We partner only with experienced, vetted cleaning professionals from your local area. Every cleaner undergoes a full background check before joining our team.

We value trust and consistency, which is why we encourage ongoing relationships between clients and cleaners.

If for any reason you're not satisfied with your assigned professional, we’re happy to match you with another cleaner that better fits your preferences.

• When you schedule with us, we reserve a specific time slot exclusively for you and coordinate our team to provide your service.

• This means we turn down other clients during that period to ensure we deliver the highest quality experience tailored to your needs.